Ordering & Support
Three things cover 90% of pre-sale questions: how to order, how we ship, and what happens after delivery. If yours is not here, the FAQ or a one-line email will settle it.
How to order
Send us the tool specification (shape, size, grit, bond or your machine + workpiece) through the quote form or email. You receive a formal quotation within one business day. Trial orders of 1–5 pieces are welcome; no strict MOQ.
Packaging & shipping
Stock items ship in 3–7 days by DHL/FedEx/air freight; custom tooling in 2–4 weeks. Every tool is packed in a protective foam case with a specification label. Sea freight is available for bulk orders.
After-sales support
Wear rate, burn or finish issues are process symptoms we help diagnose. Send grinding parameters and photos — our engineers adjust bond grade, grit or dressing strategy. Replacement for verified manufacturing defects is free.
Need a custom specification?
Send us your workpiece material, machine model and target finish — our engineers reply within one business day.